Item code : 420628536 COPY URL

Paul MitchellPaul Mitchell / Tea Tree Special / Tea Tree Lavender Mint / Original Awapuhi / Clarifying Two


Customer who recommended this item
70 (Based on 71 reviews)
Customer Satisfaction Score
92%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 90%/100%
Manufacturer/Place of origin United States Condition New Product
Shipping From From Overseas (United States)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Paul Mitchell / Tea Tree Special Shampoo / Tea Tree Lavender Mint Shampoo / Original Awapuhi Shampoo / Clarifying Shampoo Two / 1 Gallon
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

Photo Review (37)

Customer Photo Review board

Highly Recommend Good product

Great value and fast delivery

option:Tea Tree Special

+ Add this option
Feb 05, 2018
my_*******
Feb 02, 2018
col*******
Jan 18, 2018
joe*******
Jan 15, 2018
tea*******
Nov 21, 2017
sea*******

Customer Review (71)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Feb 20, 2018 jho*******
Highly Recommend Feb 06, 2018 ruh*******
Highly Recommend Feb 05, 2018 my_*******
Highly Recommend Feb 04, 2018 eve*******
Highly Recommend Feb 02, 2018 col*******
Highly Recommend Jan 18, 2018 joe*******
Recommend Jan 15, 2018 tea*******
Highly Recommend Jan 14, 2018 shi*******
Recommend Jan 13, 2018 won*******
Highly Recommend Jan 08, 2018 hop*******
Item Q&A(8)
No. Question & Answer Member Date Status
24095855 Lavender conditioner sgr******* 2016-10-04 Answered
  Hi, do you carry the 1 gallon lavender conditioner as well? Tks!
 

[Re] Lavender conditioner
Dear customer.
Thanks for your contact.

We are sorry that lavender conditioner (gallon size) is not available.

Regards.

23890314 Wrong item received tan******* 2016-09-19 Answered
  Hi seller,

I have purchase the one gallon shampoo for $153.90 and I receive the 1 liter bottle instead. Could you kindly check on my order and advice please.

Thank you!

Regards,
Sze Xing
 

[Re] Wrong item received
Dear customer.

First of all, we are extremely sorry to have inconvenienced you.



If you send the item to us, we will exchange the item.

But It takes so long time.

And It is very complicated ( Your house-singapore delivery center-US delivery center-US warehouse-US dealer)



If you don't mind, why don't you use the item and get a partial refund (S$90)



Please let us know if you'd like to get a partial refund or do an exchange.



Again, we are sincerely sorry for offending you.

 

[Re] Wrong item received
[Web] Hi seller,

Firstly, the refund amount is not advantage to me. As I have spent $153.90 for 3.75liter (1 gallon) of shampoo. If you refund me $90 means I am paying $64 for one liter. Which by right one liter of shampoo should only cost me $154/3.75liter = $41/liter.

Secondly, is not economical for me to send back the item to you too as the shipping to USA would cost me a lot. Thus, I suggest you could either send me 3 mote bottles of the one liter size (so I would Recieve total of 4liter) or you could refund me the correct amount S$153. 90-S$41 = S$112.90
Thank you.

 

[Re] Wrong item received
Dear customer.
Thanks for your contact.

Our last offer is 103 SGD partial refund (the most cheapest price for the one you received on qoo10 is 60.9 SGD)

If you don't want the partial refund, we will let you know how to return the item back to us. It might take a month.

Regards.

 

[Re] Wrong item received
Hi Seller,

If I take the refund (SGD 90) means I paying SGD 63.90 for one liter of shampoo, by right I paid SGD 153.90 for 3.75 liter (one gallon). Is there any possibility that you will refund the right amount which is SGD 112 at least?

Will there be any shipping charges incurred if I send back the item to you?

Thank You.

 

[Re] Wrong item received
Dear customer.
Thanks for your contact.

Our best offer is 100 SGD as a partial refund.

You can return the item back to us in Singapore post via registered mail (not Speed Post). Once the return process is completed, you can get a full refund with the return fee you paid for in advance.

Please let us know about your final decision.

Regards.

 

[Re] Wrong item received
Hi Seller,

Oh you previously mention your last offer was 103 SGD partial refund.
I would like to know how will the money be refund to me, through credit card or Qmoney?
Before I decide what is my final decision.

Thank You.

 

[Re] Wrong item received
Dear customer.
Thanks for your contact.

It depends on the type of the payment you used for. Or you can confirm it via Q-account.

Regards.

 

[Re] Wrong item received
Hi seller,

I will accept the partial refund of SGD 103.
I have used credit card for the payment, please kindly advice how will you return the money.

Thank You.

 

[Re] Wrong item received
Dear customer.
First of all, We are extremely sorry to have inconvenienced you.

We will offer you a partial refund (S$103) then Q0010 will refund you your money within 5 days.

Again, I am sincerely sorry for offending you.
Have a nice day! and We want to greet again with good service as soon as.
Thank you!

 

[Re] Wrong item received
Hi seller,

Thank you. Pls proceed with the refund.

I would like to purchase from you again next time and hope the correct order will be send :)

 

[Re] Wrong item received
Dear customer.
Thanks for your understandng.

The partial refund has been made as attached.

Regards.

23206388 Paul mitchell clarifying shampoo mag******* 2016-07-25 Answered
  Hi, if i were to purchase 2 gallons at a time would they be good to be kept for the next 3 years? Is there anyway to purchase a pump for the gallon bottles, joe much would that be? Thanks
 

[Re] Paul mitchell clarifying shampoo
Dear customer.

Thanks for your contact.



First of all, We are extremely sorry to have inconvenienced you.

We will try to check it out and let you know about it within 3 days.



Thanks.
Dear customer.
Thanks for your waiting.

It is okay until 3 years.
And we have a pump for the gallon bottles.
If you want to purchase the pump, please contact to us.

Regards.

21471113 How long stock arrive mel******* 2016-03-21 Answered
  Dear seller,
I would like to enquire if you have ex stock or roughly how long it takes for stock to arrive after order this time round ?

Thanks
 

[Re] How long stock arrive
Dear customer.
Thanks for your contact.

It usually takes 2-3 weeks to get it delivered to you.

Regards.

 

[Re] How long stock arrive
Thanks, have made my order on 29 mar.

 

[Re] How long stock arrive
Dear customer.
Thanks for your waiting.

It's expected to ship to Singapore on April 8-9. Then you can get the item around April 13-16.

Regards.

19953176 Paul Mitchell Lavender Mint Shampoo 1 Gallon pri******* 2015-11-23 Answered
  Hi, do you carry Paul Mitchell Lavender Mint Shampoo 1 Gallon?
 

[Re] Paul Mitchell Lavender Mint Shampoo 1 Gallon
Dear customer.
Thanks for your contact.

Please refer to the following link.

http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=439889084

Regards.

18594115 Manufacturing date for current batch jes******* 2015-08-08 Answered
  Hi seller,
Please provide manufacturing date for current batch. Thank you.
 

[Re] Manufacturing date for current batch
Dear sir.

First of all, We are extremely sorry to have inconvenienced you.



We will try to check it out and let you know about it within 3 days.



Thanks & Best regards.
Dear customer.
Thanks for your waiting.

We usually ask the seller in usa to sell items that have a shelf life of at least 1 year.

thanks

17319339 Expiry date of this batch Spr******* 2015-04-23 Answered
  Hi, may i check the expiry date of this batch?

Also, can i use this shampoo daily? Thanks.
 

[Re] Expiry date of this batch
Dear sir.
First of all, We are extremely sorry to have inconvenienced you.

We will try to check it out and let you know about it within 3 days.

Thanks & Best regards.
Dear customer.
Thanks for your contact.

Please refer to the seller's answer below.

Q) Hi, may i check the expiry date of this batch?

A) Hi, shampoo doesn't expire.

Q) Also, can i use this shampoo daily? Thanks

A) Yes you can

Regards.

15419540 Is there a pump provided? 79l******* 2014-11-21 Answered
  Wondering if u will provide the pump as well?
 

[Re] Is there a pump provided?
Hi customer.
Thanks for contact.

The item dosen't come with a pump.

If you have any request, plz contact to me.
Have a nice day. Thanks.

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